"I have had the pleasure of working with Rich over the past 2.5 years. His expertise in content design, creativity, strategic thinking, and leadership skills truly set him apart. Rich is always striving to understand our audience and craft compelling narratives that resonate with them. His approach to content design with the user at its core empowers his team to transform complex ideas into clear, accessible content that captivates and informs. Rich is a natural mentor and fosters a collaborative environment that has led to richer content and a more rounded UX strategy. His experience would be invaluable to any organisation in shaping a better, more UX-driven digital strategy."
— Tsvetelina Ilieva, UX Research Manager at Kindred

"Over the course of the last few years, I’ve had the pleasure of working closely with Rich, both as a peer and more recently as his manager. Rich deeply understands a data- and insight-driven, user-centred design process, while also seamlessly embodying the practical day-to-day realities that this approach can bring to organisations. His collaborative approach and ability to build relationships across disciplines enable teams to focus on solving customer and business problems together. He has proactively driven key company-wide initiatives around AI and UX, making invaluable contributions to our work at Kindred. I would highly recommend Rich for any leadership position in Content, Product, or UX.”
— Chris Parmenter, Senior UX & Product Design Leader

Richard was an exceptional manager during my time at Kindred. Over 2 years he:
- developed an AI machine learning model to vastly improve project turnaround
- aligned UX delivery to a product-led approach
- fostered a positive and open culture, supporting designers to develop skills and improve efficiency
- drove a data and insight driven user-centred design process
- brought a rare empathy and collaborative approach to managing direct reports
- led the implementation of accessibility into the design process
- shaped UX strategy and the integration of Content Design into the wider business
I'd recommend Rich for any design leadership role. He's exactly the kind of person to break down silos to fuse a user-centred strategy with a pragmatic outlook to meet financial targets.

— Ben Skelton, Senior Content Designer, OVO

“I’ve had the pleasure of working closely with Richard for the last 2 years. As the Head of Content Design, he leads with the perfect balance of vision and empathy. Richard is laid-back, approachable, and always there to offer guidance, share insights, and encourage creative thinking. His empathy and genuine care for both the team and the quality of our work make him not just a great leader but also someone you truly enjoy working with. I’m grateful to have had the opportunity to work under such a supportive leader, and I would highly recommend him to any organisation that values strong, empathetic leadership in content design.”
— Elisa Sheppard, Content Designer

"I had the pleasure of working with Richard in the UX team, where, as Head of Content Design, he ensured every designer had the support they needed. His dedication to staying updated, especially with AI integration, showed his forward-thinking approach. Richard is not only an exceptional leader but also a visionary strategist who consistently pushes the boundaries of content design. Any team would be lucky to have him!"
— Karina Zabrodina, Product Designer at Kindred

“I had the pleasure of working with Rich, who led the content team, and I can confidently say that his positive energy and leadership are inspiring. Even though we didn’t work together closely day-to-day, his presence was always felt through the fun and encouraging atmosphere he created. His ability to support and motivate those around him, even from a different team, makes him a standout leader.”
— Ellie Luo, Product Designer

"Richard is one of the most reliable and dedicated colleagues I have ever worked with. He always strives for the production of high-quality work and engages with all stakeholders to ensure this happens. Richard is also a great character to have on the team – he is fun, relaxed, and easy to get along with."
— Alexandra (Gee) Tribble, Director, Program Management at Deliveroo

"I hired Rich for Rank Interactive, and I can honestly say I don't think I have ever met anyone who gets on so well with everyone they work with. He handled everything with the Blue Square brand, managing a complex site with diverse product offerings. I really enjoyed working with Rich and hope to work with him again in the future."
— Max de Grunwald, Principal - Product at Trainline